What Customer Success Managers can learn from “The Challenger Sale”, by Brooke Goodbary

Brooke Goodbary – Medium

Adding a human touch to product onboarding with Customer Success, by Brooke Goodbary

Hobbies improve your work. As someone with many hobbies and…, by Brooke Goodbary

How to Re-engage Unresponsive Customers — via Natero, by Brooke Goodbary

Negotiating as a Customer Success Manager — via Natero, by Brooke Goodbary

The true cost of customer churn. Calculating and tracking churn is

Customer Success Managers can't avoid conflict- they should tackle it head on — via OpenView, by Brooke Goodbary

Dissecting Pacific Crest's 2016 SaaS Survey, by Brooke Goodbary

How Customer Success teams should respond to COVID-19, by Brooke Goodbary